Build the future of connected print.

Own features across our Rails 7 + Next.js 14 stack. You'll spend a typical week shipping a dashboard flow used by 480,000 cardholders, then dropping into the provisioning API to add a new NFC chip variant, then pairing with a designer on the animation curve for a tap confirmation. Our stack is deliberately conservative: PostgreSQL, Redis, Sidekiq, a Go redirect edge, and a Swift + Kotlin mobile pair. You'll write real code four days a week, take on a rotating on-call shift roughly once every six weeks, and mentor two mid-level engineers through the platform team's coaching rhythm. We look for engineers with five-plus years shipping consumer products at real scale, a genuine bias toward reading production logs before opening a debugger, and enthusiasm for the physical-goods context (or at least tolerance for hearing about print run tolerances at all-hands).

Lead the iOS app that our cardholders use to provision, personalize, and read tap analytics for their smart products. This is a CoreNFC-heavy role: you'll own the tap-to-write flows, App Clips for tap-to-connect experiences, background NFC scanning under iOS 17+, and the shared Swift package that both our consumer app and our enterprise scanner app depend on. You'll pair regularly with our Kotlin lead to keep parity, and set the architecture direction for a two-person iOS team growing to five in 2026. We want a Staff-level engineer with a decade of Apple platforms experience, comfort in SwiftUI and the older UIKit surfaces our older customers still touch, and the diplomatic patience to argue with Apple review on our behalf.

Own the Go-based redirect edge that resolves every NFC tap and QR scan our cardholders generate — currently 40 million taps a month at a sub-80ms p99 measured from the mobile browser side, with dynamic destination logic (geo, time-of-day, campaign, A/B), pixel firing, and event streaming into ClickHouse. You'll set capacity, hunt tail latency, redesign the routing hot path when a new product SKU forces it, and set the SLO conversation with our SRE lead. We look for engineers who have shipped a distributed system at real request volume, understand the difference between p50 and p99 (and why we care about p99.9), and are comfortable saying "no, that feature ships behind a queue, not in the hot path."

Own reliability for the redirect edge, the dashboard API, and the NFC provisioning service. Our infra is AWS + Terraform + EKS + Datadog, with a healthy skepticism about adding new tools. You will lead incident response, run monthly game days, negotiate error-budget spend with product leadership, and design the capacity plan for a 3x scan-volume year. You'll be the second SRE hire, reporting to our VP Engineering, and paired with the current SRE on a two-week overlapping on-call rotation. We want somebody who has been the on-call SRE for a product that generates real revenue, and who can write a post-mortem that a founder reads all the way through.

Design the dashboard, mobile, and enterprise-admin experiences that live behind every card we ship. This is a full product role: you'll run discovery interviews with real estate teams and restaurant operators, sketch flows, prototype in Figma, ship pixels with a partnering engineer, and measure adoption after launch. Our design system is small but strict; you'll extend it with intent and hold the line when a feature request would break its logic. You'll partner with our Head of Design and one other senior designer, and mentor a mid-level designer joining in Q1. We want a designer with seven-plus years of shipped consumer product work, a portfolio that reads like a set of decisions rather than a set of screens, and instincts about physical print — packaging, edge finishes, weight — that show up in the digital work.

Own the platform roadmap: cardholder dashboard, tap analytics, integrations, and the growing set of admin surfaces we ship to enterprise customers. This is a two-year-old team hitting its stride — you'll set quarterly priorities against a mixed input of enterprise sales asks, mid-market cardholder feedback, and platform debt. You'll partner with two engineers, a designer, and the customer success team. We want a PM with five-plus years shipping SaaS platforms, a written communication style clear enough that engineers do not need to ask three follow-up questions before starting, and enough backbone to say "not this quarter" to a friendly enterprise CSM.

Sell The Ideal Card platform to enterprise buyers — real estate brokerages, hospitality groups, franchise systems, and large sales organizations, typically 500 seats and up. This is a full-cycle role: you'll prospect, run discovery, demo the platform, walk through the ROI model, negotiate MSA and DPA with procurement, and stay involved through implementation. Territory is US. You'll join two other Enterprise AEs and report to our VP Sales. We look for AEs with five-plus years of enterprise SaaS closing experience, a clean quota-attainment track record, comfort in a physical-goods-plus-software motion (there is a supply chain conversation on every deal), and the willingness to travel roughly one week a month to prospect events.

Own paid acquisition, lifecycle, and SEO. You'll run our Google, Meta, and LinkedIn spend (currently $180K/month blended, growing), build the lifecycle nurture programs that convert free trials into paying accounts, and partner with our content lead on the SEO program that drives one-third of top-of-funnel. You'll report to our VP Marketing, work daily with our Head of Content, and own a monthly performance review of the top ten campaign variants. We want a growth manager with four-plus years of paid + lifecycle experience in a consumer or prosumer SaaS shop, comfort in Amplitude and Braze, and a strong sense of when to stop optimizing and rewrite the creative.

Lead editorial for blog, case studies, whitepapers, video, and the growing podcast we launched last spring. You will own the content calendar, brief and edit our two staff writers, work directly with product and CS on the case-study pipeline, and set the SEO topic strategy against our growth team's keyword model. You'll partner with our Head of Design on the visual system for editorial. We want a content leader with seven-plus years of B2B experience, a portfolio that includes both scaled programmatic SEO and long-form work that read like real writing, and a firm point of view on when to publish nothing and let the calendar breathe.

Own a book of 60-90 mid-market accounts (typically $15K-$150K ARR: regional real estate teams, hotel groups, franchise HQs). You'll run the 90-day onboarding, quarterly business reviews, feature-adoption plays, and renewal conversations. You'll partner with Support on escalations, and work closely with product on the feedback loop back to the roadmap. Reports to our Head of CS. We look for CSMs with four-plus years of SaaS success, comfort in a physical-goods motion (customers care about reorders and print quality, not just software), and enough sales instinct to own an expansion conversation without needing an AE in the room.

Own the print + NFC-embed supply chain that ships our physical products. We work with four contract manufacturers across the US, Poland, and Vietnam. You'll manage vendor relationships, quality inspection cadence, throughput planning against the sales team's forecast, and cost negotiations. You'll partner with our Head of Product on new SKU launches (materials sourcing, tooling, first-article approval). This is a job where the details matter — a wrong call on adhesive tolerance costs us a batch. We want an ops leader with seven-plus years of consumer physical goods experience, ideally in printed or embedded electronics, and the comfort to fly to a factory on 48 hours notice.

Own the analytics warehouse — Snowflake + dbt + Fivetran — that powers cardholder-facing tap analytics, internal BI dashboards, and the growing set of ML features (fraud detection on scan patterns, next-best-action for CSMs) our data science team is prototyping. You'll partner with product on data contracts, with finance on the revenue cube, and with our SRE on the ClickHouse-to-Snowflake pipeline that carries scan events into the warehouse. We want a data engineer with five-plus years of production experience, opinionated views on dbt project structure, and the patience to write documentation that people actually read.

Front-line technical support for cardholders and admins — mostly around NFC provisioning issues, browser-quirk redirect debugging, and dashboard "why is this number what it is" questions. You'll triage tickets in Intercom, escalate real bugs to engineering with clean reproductions, ship documentation to the help center, and build the internal tooling that lets Support answer 80% of tickets without paging engineering. Reports to our Head of Support. We want a technical support engineer with three-plus years of SaaS experience, comfort reading server logs and browser dev tools, and enough writing craft to produce a help article a customer actually finishes.